How We Work
Quality is the start point of everything we do. We aim to understand and meet your expectations in a friendly yet professional way throughout all of your time with us.
We find that the kitchen design process works best if we first meet you in the showroom. This will allow you to achieve a good feel for the product we offer, before John Upson, designer, devotes time to your project. Do feel free to come in and browse uninterrupted, or ask for advice, for as long as you like.
We are deliberately a small business, giving truly personal attention to each client. As John’s time is limited he focuses his creative energy on those who ask and enjoys this process with each client.
If you have them it is a good idea to bring any drawings with you and would suggest you make an appointment to meet John for an initial discussion. Over a cup of coffee you can explain what you want to achieve and throw some ideas around with John. He will then come to your home to survey the space and get a feel for how you live and your taste and style.
Gradually he will work with you to a final design, complete with a 'walk through' 3 dimensional plan and costing. This will include appliances and installation plus, if you require it, advice on lighting, building work, decorating etc.
Once you have placed your order we will be in contact to do a check measure and understand the electrical and plumbing requirements. At the same time the showroom manager will start to plan the logistics of purchasing, storing and delivering everything you will need.
Throughout the installation we will keep in touch with you to explain what is happening. We will liaise with any other people you have working on your house to ensure a smooth fit. Before we leave our team will make sure all your appliances are working correctly and leave your new kitchen clean and tidy.
After sales service
Our service and interest in you does not stop after the installation. You will receive a 5 or 10 year guarantee with your kitchen -